Our managed support solution offers the broadest and most flexible option for businesses of all shapes and sizes. In the simplest of terms you purchase a monthly support package which can include or be built around virtually any product or service we offer. We build packages that are customized to fit your specific business, the type of support you need currently and the goals and objectives you have going forward.
Our initial discussion will focus on identifying and prioritizing the tasks, functions and projects you would like for us to consider as part of your support package. At that time we will also discuss with you the type of budget within which you need to target. We take that information and provide you with a couple of options to consider. Once we finalize the outline of the support package we begin compiling your client support profile. This profile serves as a guide to your support as well as an information repository which enables us to more seamless support your organization.
Of course the specifics of your profile depends in part on the type of support we are providing but for example if website design or maintenance is involved we will gather and maintain records on the necessary information such as hosting account logins, domain registrations and FTP logins. Similarly if we are doing graphic design work of some type we would initialize a digital asset management system for you which would store logos, product images or other graphics that would be used throughout the design process.
As a managed support client you have the peace of mind that comes with having an "in-house" technology department without the massive overhead. While the specifics of each managed support package vary, all packages feature: